Refund and Cancellation Policy

Kemetova may require an initial payment before web design, web development, ecommerce, mobile application or custom software work begins.

Under Kemetova's standard framework, a web development down payment becomes non-refundable after three working days from payment. This rule is subject to mandatory legal rights and any different term written in the signed agreement.

If cancellation is requested within the first three working days, Kemetova will review whether work, reserved resources or non-refundable third-party costs have already been authorised under the agreement. Any eligible refund will be confirmed in writing.

Kemetova starts project work after the required initial payment or monthly retainer has been received and the required project information is available. The quotation or contract may set project milestones and later payments.

A cancellation does not remove payment duties for completed work, approved milestones or third-party costs already authorised under the agreement.

Monthly services can include SEO, social media marketing, website maintenance, hosting, support or another recurring service listed in the agreement. A client can cancel an ongoing monthly service.

Under Kemetova's standard framework, the service continues to the end of the prepaid billing cycle. Cancellation normally stops the next renewal rather than creating a refund for a prepaid period that has already started. Any mandatory legal right or different signed term still applies.

Prepaid monthly social media marketing retainers are non-refundable under Kemetova's standard framework once the service period has started.

The monthly retainer can cover reserved team time, content planning, design work, account work, campaign management and reporting according to the signed scope. Third-party advertising spend is separate except where the agreement states another arrangement. Mandatory legal rights remain unaffected.

SEO services are normally provided over an agreed monthly service period. A client can cancel future cycles according to the service agreement.

Work completed during the current prepaid cycle can include audits, research, technical work, content, reporting and reserved team time. The current prepaid period is not automatically refundable after work has started.

Kemetova does not sell guaranteed Google rankings, so a ranking position by itself is not a refund condition.

Website maintenance can be sold as a monthly or other agreed service period. Cancellation stops future renewal according to the agreement.

Unused included support time does not automatically convert into cash or a refund except where the signed plan states that it does. New development outside the maintenance scope is quoted separately.

Hosting cancellation and refund rights depend on the selected package, billing period, third-party commitments and signed service terms. A cancellation can stop future renewal.

A prepaid hosting period is not automatically refundable once the service has been activated and resources have been provided. If a hosting package has a specific refund term, that term will be shown in the relevant quotation or agreement. Mandatory legal rights still apply.

Domain registrations and renewals are processed through registrars, registries or related providers. Once a registration or renewal order has been submitted, cancellation or refund may not be available.

Refundability depends on the provider, extension and stage of the order. Kemetova will not promise a domain refund that the relevant provider does not make available. If the provider returns an eligible charge to Kemetova, the treatment of that amount will follow the signed client agreement and applicable law.

Third-party costs may include domain fees, software licences, premium plugins, paid themes, advertising spend, payment-provider charges, SMS credits, external email services, map or API services, app-store fees, stock media and other approved supplier charges.

These costs are controlled by the external provider. Kemetova cannot guarantee a refund from a third party. Where a third-party charge is refundable, the applicable provider terms and signed project agreement will control the next step.

A client can request cancellation through an official written channel. Kemetova will review the signed scope, payments received, work completed, approved milestones, third-party costs, files or deliverables due and any mandatory rights.

If an amount is eligible for refund, Kemetova will confirm the approved amount and process in writing. We do not publish a fixed refund amount for custom projects since the position depends on the contract and project stage.

A client can request a project pause by official email under Kemetova's standard framework. Payment obligations can pause until the project restarts when the agreement conditions are met and the client-delay provision has not already been triggered.

A project pause is not the same as cancellation. Kemetova will confirm the status of open work and the restart requirements in writing.

Project schedules depend on timely content, feedback, approvals, access and other client inputs.

Under Kemetova's standard framework, a client delay longer than 10 working days can release Kemetova from the original delivery timetable. Where the contract allows it, Kemetova can notify the client and invoice the remaining project balance within five working days after that notification. The signed agreement controls the final project position.

A change in scope is not a cancellation. A client may request extra pages, functions, languages, system connections or design work after the project starts. Kemetova can quote the added work separately.

Removing part of an approved scope after work has started does not automatically create a refund. The project team will review completed work and the contract before confirming any financial adjustment.

For completed web development work, Kemetova's standard framework provides handover within two working days after final approval and full payment, provided required access has been supplied.

For a cancelled project, any handover depends on amounts due, completed work, licences, third-party rights and the signed contract. Kemetova does not transfer unpaid custom work where the contract makes payment a condition of handover.

Where Kemetova approves a refund, the method and expected processing route will be confirmed in writing. Bank, card, payment-provider or international transfer times may sit outside Kemetova's control. Any payment-provider fee treatment will follow applicable provider terms, the signed agreement and mandatory law.

If you believe you paid the same invoice twice or sent an incorrect amount, contact Kemetova with the payment reference. We will review the account records. A confirmed duplicate payment is handled separately from a project cancellation request.

If you believe a paid service has not been supplied according to the agreed scope, contact Kemetova first with the project or invoice details and a clear description of the issue.

We will review the contract, work record and available evidence. Depending on the issue and applicable terms, the next step may be correction, completion, another agreed remedy or an eligible refund. This section does not limit mandatory rights.

Kemetova operates from Egypt. The Egyptian Consumer Protection Agency advises online buyers to review seller information, costs, delivery terms and refund policies and to keep transaction records.

Consumer rights can depend on the type of customer, service, contract and transaction. This public policy does not replace rights that apply under Egyptian law or another mandatory law that governs a specific transaction.

Many Kemetova services are supplied to companies and professional clients. A business contract can contain payment, cancellation and project terms written for that service. The signed agreement remains important when assessing any cancellation or refund request.

Send the request to Kemetova through the official project email channel.

Include the client or company name, project or service, invoice number where available, payment date, reason for the request, requested cancellation date and relevant supporting information.

Kemetova will review the request against the signed agreement, work completed, third-party costs and mandatory rights.