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Privacy Policy

Last updated: 23 September 2026

Kemetova takes privacy, confidentiality and client ownership seriously.

This Privacy Policy explains how Kemetova LLC collects, uses, stores and protects personal data when you visit our website, contact us, request a quotation, enter into a contract with us or use one of our digital services.

It also explains how we protect client websites, databases, project files, business information, visitor statistics and creative assets supplied to us during a project.

1. Who We Are

Kemetova LLC is:
Kemetova LLC
شركة كيميتوفا للتسويق الإلكتروني و تصميم المواقع الإلكترونية ش.ذ.م.م

Registered business address:
1 Council St.
Al Ahyaa Area
Hurghada, Red Sea, Egypt

Email: info@kemetova.com.eg
Website: https://kemetova.com.eg/

For personal-data requests, you may contact us using the details above.
Data Protection Officer: [Insert registered DPO name and direct contact details before publication]

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed by Kemetova in connection with:

  • Our website
  • Website enquiry and callback forms
  • Project quotations
  • Contracts
  • Web design projects
  • Web application development
  • WordPress and Laravel development
  • Mobile application development
  • Web hosting
  • Website maintenance
  • SEO services
  • Social media management
  • Technical support
  • Project communication
  • Client account administration
  • Billing and invoice administration
  • Other digital services agreed with a client

Where Kemetova processes data only on the instructions of a client, the client may remain the controller of that data and Kemetova may act as a processor on the client's behalf.

3. Our Privacy Principles

Kemetova applies the following principles when handling personal and client data:

  • We collect data only where there is a clear business or legal reason.
  • We limit access to people who need the information to perform their work.
  • We do not sell client data.
  • We do not sell visitor data.
  • We do not use client databases for unrelated purposes.
  • We do not use client project files for another client's project.
  • We do not disclose confidential client information for marketing or commercial gain.
  • We keep client information separate from unrelated projects.
  • We use reasonable technical and organisational measures to protect information under our control.
  • We respect the ownership of client websites, databases and creative assets.

4. Information We May Collect

The information Kemetova processes depends on how you interact with us.

Contact Information

When you contact Kemetova, we may collect information such as:

  • Your name
  • Company name
  • Email address
  • Telephone number
  • WhatsApp number
  • Country or location
  • Preferred contact method

Enquiry Information

When you request information or a quotation, we may process:

  • The service you are interested in
  • Your project requirements
  • Your website address
  • Business information you provide
  • Your message or enquiry
  • Requested languages
  • Project goals
  • Requested features

Contract and Client Information

When you become a client, we may process information needed to manage the commercial relationship, such as:

  • Contract information
  • Company details
  • Contact persons
  • Billing details
  • Invoice records
  • Payment status
  • Project approvals
  • Project correspondence
  • Support requests

Project and Technical Information

To provide digital services, clients may give Kemetova access to information such as:

  • Website administration accounts
  • Hosting accounts
  • Domain settings
  • DNS information
  • Databases
  • CRM or ERP connection details
  • API information
  • Website files
  • App project files
  • Analytics accounts
  • Search Console accounts
  • Social media accounts
  • Advertising accounts
  • Business email systems
  • Other technical systems required for the agreed work

Access to these systems is used only for the contracted work or another purpose directly authorised by the client.

Website Usage and Technical Information

When you use the Kemetova website, technical systems may process information such as:

  • IP address
  • Browser type
  • Device type
  • Requested pages
  • Date and time of access
  • Referral source
  • Technical logs
  • Security information

Where analytics, advertising or measurement technology is used, its use must comply with the applicable privacy and consent requirements.

5. How We Collect Personal Data

We may receive personal data:

  • Directly from you
  • Through our website forms
  • Through email
  • Through telephone calls
  • Through WhatsApp or another agreed messaging service
  • During meetings
  • Through contracts and quotations
  • Through support requests
  • Through accounts or systems you give us permission to access
  • From authorised members of your company
  • From public business information where there is a lawful reason to use it

We do not intentionally collect more personal information than is reasonably required for the relevant purpose.

6. Why We Process Personal Data

Kemetova may process personal data to:

  • Respond to enquiries
  • Prepare quotations
  • Communicate about a project
  • Enter into and perform a contract
  • Build websites or applications
  • Maintain client websites
  • Provide technical support
  • Manage hosting services
  • Carry out SEO work
  • Manage agreed social media services
  • Process invoices and payments
  • Maintain business and accounting records
  • Protect our systems and accounts
  • Detect technical or security issues
  • Respond to legal obligations
  • Establish, exercise or defend legal rights
  • Improve our own services and business processes

We do not use confidential client project data for unrelated advertising, resale or commercial profiling.

7. Lawful Basis for Processing

Depending on the circumstances, Kemetova may process personal data because:

  • You have given valid consent
  • Processing is necessary to enter into or perform a contract
  • Processing is necessary to meet a legal obligation
  • Processing is necessary to establish, exercise or defend legal rights
  • Kemetova has a legitimate business interest that does not override your rights and freedoms

Where consent is the lawful basis, you may withdraw that consent subject to applicable law. Withdrawing consent does not make earlier lawful processing invalid.

8. Strict Client Confidentiality and Non-Disclosure

Kemetova operates a strict confidentiality policy. Information relating to a contracted client's project is confidential unless the client has authorised disclosure or disclosure is required by law.

Confidential information may include:

  • Services provided to the client
  • Website content
  • Website files
  • Source files
  • Databases
  • Customer information
  • Visitor information
  • Visitor statistics
  • Business information
  • Project strategy
  • Technical information
  • Login information
  • Account details
  • Marketing information
  • Internal reports
  • SEO reports
  • Analytics reports
  • Commercial information
  • Unpublished project information

Kemetova does not sell this information or provide it to unrelated third parties. Project information is communicated directly with the contracted client and people whom that client has authorised.

Where a technical infrastructure provider or another service provider must process limited information to provide a service expressly requested by the client, access will be limited to what is reasonably required and subject to applicable contractual and legal safeguards.

Nothing in this section prevents Kemetova from complying with a binding legal obligation, court order or lawful request from a competent authority.

9. Client Website and Database Ownership

Once a web project has been paid in full, approved and delivered in accordance with the applicable contract, the client holds 100% ownership of the delivered website, its project files and its database, subject to any separately identified third-party software, licensed components or services that remain governed by their own licence terms.

Kemetova does not claim ownership of a client's private business database after project handover. Client data remains client data. The transfer and handover process is governed by the relevant project contract and Terms and Conditions.

10. Client Images, Videos and Brand Assets

Any original:

  • Images
  • Videos
  • Logos
  • Brand files
  • Advertising materials
  • Product photographs
  • Property photographs
  • Staff photographs
  • Documents
  • Other creative material

provided to Kemetova by a client remains the property of the client or its lawful owner.

Kemetova will not reuse, sell, license, publish or repurpose private client assets for another client's project without direct permission. Where Kemetova wants to use project material for its portfolio, case studies, company marketing or another public purpose, that use must follow the applicable contract and any permissions required for the specific material.

11. Client Responsibility for Supplied Content

Clients are responsible for ensuring they have the legal right to provide Kemetova with the written and visual content they ask us to publish or use. This includes:

  • Text
  • Images
  • Videos
  • Music
  • Logos
  • Fonts
  • Product information
  • Customer information
  • Documents
  • Trademarks
  • Other copyrighted or protected material

Kemetova is not responsible for copyright infringement, trademark infringement, privacy violations or another legal issue caused by material supplied by a client where the client did not have the right or permission to use that material.

If Kemetova becomes aware of an apparent legal or rights issue, we may ask the client for clarification or proof of permission before publishing or continuing to use the material.

12. Portfolio Use

Kemetova may identify and display completed projects as part of its professional portfolio where this is permitted by the applicable client contract.

Portfolio use does not give Kemetova permission to publish confidential databases, private customer records, private analytics data, internal reports or other protected client information. Private assets that require separate consent will not be published solely because the website itself may appear in Kemetova's portfolio.

13. Sharing Personal Data

Kemetova does not sell personal data. We do not share confidential client information with unrelated companies for their own advertising or commercial use.

Personal data may only be disclosed where there is a lawful and necessary reason, such as:

  • To the data subject
  • To the contracted client
  • To a person authorised by the contracted client
  • To an infrastructure or technical provider required to deliver an expressly requested service
  • Where required by Egyptian law
  • In response to a valid court order
  • In response to a lawful request from a competent authority
  • Where necessary to establish, exercise or defend legal rights

Any disclosure will be limited to the information reasonably required for that purpose.

14. Third-Party Services

Some projects may rely on third-party technology chosen or approved as part of the service. Examples may include:

  • Hosting infrastructure
  • Domain services
  • Payment services
  • Email services
  • Analytics systems
  • Advertising platforms
  • Social media platforms
  • Map services
  • APIs
  • App stores
  • Other software platforms

These providers may have their own privacy policies and legal responsibilities. Kemetova does not control the independent privacy practices of third-party platforms. Where personal data must be processed by a third-party service to deliver a contracted project, the relevant processing and any required disclosure or consent should be identified as part of the service setup.

15. Cross-Border Data Processing

Kemetova will handle cross-border transfers of personal data in accordance with applicable Egyptian data-protection requirements.

Where a contracted hosting, cloud, software or technical service requires personal data to be transferred or stored outside Egypt, the applicable country, service and legal basis should be identified where required. Kemetova will not transfer personal data internationally merely for convenience where the transfer has no valid business or legal purpose.

Applicable hosting/processing countries: [Insert confirmed countries and transfer basis before publication where applicable]

16. Cookies and Similar Technologies

The Kemetova website may use cookies or similar technologies for functions such as:

  • Website operation
  • Security
  • Session management
  • User preferences
  • Analytics
  • Performance measurement
  • Marketing, where lawfully enabled

Cookies that are not strictly necessary should be handled in accordance with applicable consent requirements. Where an analytics or advertising provider receives personal data, that provider should be identified in the relevant cookie or privacy information. Visitors should be able to manage optional cookies where required by applicable law.

17. Data Retention

Kemetova keeps personal data only for as long as there is a valid reason to retain it. The appropriate period depends on:

  • The reason the information was collected
  • The duration of the client relationship
  • Contract requirements
  • Accounting requirements
  • Tax requirements
  • Legal obligations
  • Security requirements
  • The time needed to establish or defend legal rights

Project data that is no longer required may be deleted, archived or returned to the client as appropriate. Information that must be retained by law may remain stored for the legally required period. Kemetova will maintain a documented retention approach for the personal data it processes.

18. Information Security

Kemetova uses reasonable technical and organisational measures designed to protect personal and client information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Accidental loss
  • Destruction
  • Alteration
  • Misuse
  • Unlawful processing

Measures may include access controls, password protection, account permissions, backups, secure connections, system updates, server controls and internal confidentiality requirements. No internet-connected system can be guaranteed to be completely free from security risk.

19. Personal Data Breaches

If Kemetova becomes aware of a personal-data breach, we will investigate the incident and take reasonable measures to contain it.

Where notification is required under applicable Egyptian data-protection law, Kemetova will notify the competent authority within the required period and will notify affected data subjects where required. We will record relevant breach information and corrective actions in accordance with our legal obligations.

20. Your Personal Data Rights

Subject to applicable Egyptian law, you may have rights concerning your personal data, including the right to:

  • Be informed about how your data is used
  • Ask whether your personal data is being processed
  • Request access to your personal data
  • Request correction of inaccurate information
  • Request completion of incomplete information
  • Withdraw consent where processing is based on consent
  • Request deletion where the legal requirements are met
  • Request restriction of processing where applicable
  • Object to certain processing
  • Request data portability where applicable
  • Receive notification of qualifying personal-data breaches
  • Submit a complaint concerning unlawful processing

Some rights may be limited where Kemetova has a legal obligation to retain or process particular information.

21. How to Exercise Your Rights

To submit a personal-data request, contact:

Kemetova LLC
1 Council St., Al Ahyaa Area
Hurghada, Red Sea, Egypt
Email: info@kemetova.com.eg
DPO contact: [Insert registered DPO details]

Please provide enough information for us to understand the request and confirm that the request relates to you or that you are legally authorised to act for the relevant person. We may need to verify identity before releasing or changing personal information.

Kemetova will handle valid requests within the period required by applicable law.

22. Complaints

If you believe your personal data has been processed unlawfully, please contact Kemetova first so the matter can be reviewed.

You may also have the right to submit a complaint to the Egyptian Personal Data Protection Center. Kemetova will cooperate with lawful requests and regulatory requirements applicable to the processing of personal data.

23. Children

Kemetova's website and general business services are not directed primarily at children.

We do not intentionally collect children's personal data unless it is necessary for a lawful project and the required permissions and safeguards have been addressed. If you believe a child has submitted personal information to Kemetova without the required permission, contact us so the matter can be reviewed.

24. Links to Other Websites

The Kemetova website may contain links to external websites. Kemetova is not responsible for the privacy practices, security or content of an independent external website. You should review the privacy information provided by that website before submitting personal information to it.

25. Changes to This Privacy Policy

We may update this Privacy Policy when:

  • Our services change
  • Our data-processing activities change
  • Legal requirements change
  • Regulatory guidance changes
  • Security or operational practices change

The date at the top of this page will show when the policy was last updated. Material changes should be communicated where required by law or an existing contractual relationship.

26. Contact Kemetova

For questions about this Privacy Policy, confidentiality or your personal data, contact:

Kemetova LLC
شركة كيميتوفا للتسويق الإلكتروني و تصميم المواقع الإلكترونية ش.ذ.م.م
1 Council St.
Al Ahyaa Area
Hurghada, Red Sea
Egypt

Email: info@kemetova.com.eg
Website: https://kemetova.com.eg/
Data Protection Officer: [Insert registered DPO name, email and other required contact details]